Questions to Ask an Adjuster About Your Accident Claim

Posted on April 25, 2024 in Car Accidents

Did you recently get hurt in a car accident? Are you feeling overwhelmed thinking about your next steps? If so, you’re not alone. Many drivers experience stress and uncertainty when it’s time to handle insurance claims. A critical step in this daunting process involves speaking with an insurance adjuster.

Insurance adjusters assess a person’s losses after an accident and play a vital role in determining their rightful compensation. Knowing the right questions to ask an adjuster can make all the difference. Here’s what you need to know to confidently interact with an adjuster while protecting your rights to a favorable outcome for your claim. Of course, if you have any concerns, you can contact a dedicated car accident attorney at any point for legal guidance in your matter.

When Will an Insurance Adjuster Contact You?

Questions to Ask an Insurance Adjuster

In many post-accident scenarios, you must speak to an insurance adjuster.

You should report a car accident to your insurance company immediately following the incident. The company will typically assign an adjuster to your claim. This company representative will contact you to gather detailed information about the accident and assess the damages you incurred.

If someone else’s negligence caused the accident, and you’re making a claim against that party’s insurance, their adjuster might also contact you for a statement.

Any of these adjusters might seek clarification if there are discrepancies in the available evidence or questions about your condition. When it’s time to discuss settlements, you’ll engage in discussions with an adjuster (preferably through your lawyer) to finalize the compensation amount. The best way to protect your rights during these conversations is to hire an attorney to communicate on your behalf.

What are the Risks of Speaking to Insurance Adjusters?

Speaking directly to insurance adjusters after an accident carries inherent risks. Adjusters primarily serve the interests of their insurance companies, and their job is to minimize claim payments.

To do so, they sometimes employ tactics to get claimants to admit fault or downplay injuries. They frequently ask leading questions, and without careful consideration, you might provide statements that could harm the value of your claim. Furthermore, adjusters often push for quick settlements that don’t fully cover your losses.

This is where a lawyer’s involvement can be crucial. Lawyers understand the nuances of insurance claims and can explain what to say and what to avoid. They can handle all communications with an adjuster, keeping your rights and interests at the forefront while protecting you from aggressive or manipulative situations.

Moreover, a lawyer can fairly assess the actual value of your claim and demand the maximum amount of compensation possible. Legal representation can level the playing field in contentious situations, providing a buffer against insurance tactics.

Questions You Should Ask an Adjuster at Your Insurance Company

Communicating effectively with your insurance company is critical to receiving fair compensation after an accident. Knowing the right questions to ask can give you confidence, provide clarity, and empower you to take control of the situation. When speaking to a car insurance adjuster, for example, here are some questions to consider:

Has the other driver accepted fault for the accident?

Establishing who was at fault is essential in determining how insurance companies will handle a claim. By asking if the other driver has accepted fault, you can gauge how the claims process might progress.

If your adjuster says the other driver has admitted fault, it could expedite the claims process. Things could take much longer if the other driver has denied responsibility or claimed you were partially to blame.

Additionally, if the other driver accepts fault, it might protect you from potential hikes in your insurance premiums. This information can help you decide about medical treatments, car repairs, and potential legal actions.

Even if the other driver verbally accepted fault at the scene, the insurance companies will still conduct their own investigations to determine liability.

What does the applicable insurance policy cover for this accident claim?

Different policies include different benefits, limits, and exclusions. An experienced personal injury lawyer can explain what’s available in all applicable insurance policies – both yours and the other driver’s.

For example, some policies might cover all your medical bills, while others might not. Some might also pay for rental cars or income losses, but you should never assume which benefits are available without verification.

When you understand the details of the policies that apply to your situation, you can better plan for any out-of-pocket costs. Answering this question can help you avoid mistakenly paying for something insurance should cover.

Additionally, learning the specifics means you can challenge or seek clarification on any coverage aspect that seems unclear or unfair.

Are there any exclusions in this policy that might affect my claim?

Exclusions specify what an insurance policy doesn’t cover. Understanding the exclusions in your insurance policy helps you set realistic expectations for your claim. By asking this question, you can identify potential roadblocks or challenges in the claims process.

If you don’t know about exclusions, you might mistakenly assume that the insurer will cover certain damages or losses, only to encounter expensive disappointments later.

Seeking clarity on exclusions also allows you to plan financially. For instance, if your policy excludes a specific type of damage, you’ll know to budget for those repair costs.

Will my insurance rates go up as a result of this claim?

Knowing how a claim could affect your insurance premiums in the future helps you make informed decisions now. Many insurance companies will increase your rates after you file a claim because they view you as a higher risk.

By asking this question, you gain insight into the long-term financial implications of your current claim. If you discover that filing a claim will significantly raise your rates, you might weigh the benefits of filing against the cost of paying for repairs out-of-pocket.

Furthermore, understanding the potential for rate hikes can motivate you to take preventive measures in the future, such as installing safety features in your car to mitigate risk.

Can you provide a copy of your file for this claim?

Asking an insurance adjuster for a copy of the file for your claim ensures transparency in the claims process. Reviewing it allows you to catch any discrepancies or mistakes early on, such as omitted details or incorrect assessments.

Additionally, having your own copy of the file gives you a clearer understanding of the progress of your case, the available evidence, and the actions of other parties. This makes it easier for you and your lawyer to ensure you receive fair treatment and pursue the compensation you deserve.

What is the estimated time frame for resolving my claim?

After an accident, you might face financial pressures such as medical bills or repair costs. Understanding the potential accident settlement timeline for your claim allows you to budget and make necessary financial arrangements.

Your adjuster’s response can help you manage your expectations and plan accordingly. Additionally, if you’re relying on a rental car while yours undergoes repairs, knowing the likely timeframe makes it easier to coordinate rentals or request extensions.

This question also holds the insurance company accountable. If they give you an estimated time frame, you can periodically check their progress to ensure your claim doesn’t get lost in the shuffle or undergo unnecessary delays.

Are there any deadlines I should know about?

Knowing the relevant filing deadlines is essential when dealing with insurance claims. Depending on the circumstances, deadlines for submitting paperwork, getting repairs, or providing any additional documentation could exist.

If you miss a deadline, you could jeopardize your chances of recovering compensation. Asking an insurance adjuster about important dates can help you stay organized, prioritize tasks, and avoid unnecessary delays.

Do you need any additional information or documentation from me?

Asking this question is a great way to ensure that an insurance adjuster has all the necessary details to process your claim efficiently.

Leaving out vital information could cause delays or even result in a denial of your claim. When you proactively check with an adjuster, you demonstrate responsibility and diligence. This can expedite the claims process and build trust between you and an adjuster.

Adjusters handle numerous claims daily and might not immediately know if something is missing. By taking the initiative to ask, you can address potential gaps in information and provide clarity on any ambiguous details.

What Can You Do to Protect Your Claim When Speaking With an Adjuster?

Effective communication with an insurance adjuster is key to pursuing the full and fair compensation you deserve.

Here are some basic tips you should keep in mind to protect your interests when interacting with an insurance adjuster:

  • Provide Only Basic Information: Offer your full name, contact information, and policy number. Stick to the facts when discussing the specifics of the accident. Don’t speculate, guess, or provide too many details.
  • Stay Calm and Polite: Keep a professional demeanor throughout the interaction. This approach can facilitate a smoother communication process.
  • Take Notes: Diligently document every conversation you have with an adjuster. Include the date, time, and main discussion points in your notes.
  • Ask for Their Details: Request the adjuster’s full name, title, and contact information. This way, you can reference who spoke with you if another adjuster takes over your claim later.
  • Tell Them if You Have Legal Representation: Tell an adjuster if you hired a lawyer to represent you. This shows them you’re serious and ensures all communication flows through the proper channels. If you are dealing with the other driver’s insurance company, as soon as you tell them you have retained a lawyer, they must contact your lawyer for all future discussions, not you.
  • Submit Information in Writing: When providing specific details or clarifications, consider sending them in a written format. This ensures clarity and creates a record of your communications.

What Should You Not Say to an Insurance Adjuster?

Here’s a list of things you should not say or do when communicating with an insurance adjuster:

  • Do NOT Admit Fault: Refrain from admitting responsibility or apologizing, even if you think you might have caused the accident. Other unseen factors might have played a role, and there’s no sense in devaluing your own claim before all the evidence is available.
  • Do NOT Accept Your First Offer: Insurance adjusters often make low initial offers to tempt claimants into accepting quick cash for less than they deserve. Before agreeing, ensure you fully comprehend the terms of any settlement and that it covers all your needs. A lawyer can help you assess a settlement offer to determine whether you deserve more compensation.
  • Do NOT Guess: If you’re unsure about an answer, it’s better to say you don’t know rather than guess. If your guess is wrong, an adjuster could try to use it against you to deny or minimize your claim.
  • Do NOT Provide Recorded Statements: If an adjuster asks for a recorded statement, seek legal representation before you comply. A lawyer can determine whether the statement is necessary and coach you on what to say if you must make a statement.
  • Do NOT Withhold Relevant Information: Never withhold any pertinent information from an adjuster. This could give your insurer grounds to minimize or deny your claim.

A Dedicated Personal Injury Lawyer Knows What to Ask an Adjuster and How to Help Resolve Your Insurance Claim

An experienced Phoenix personal injury lawyer will have the knowledge and skill to handle every aspect of the insurance claims process on your behalf.

We can protect your rights and seek the maximum compensation you deserve by:

  • Reviewing and interpreting the specifics of your insurance policy
  • Preparing complete and accurate claim paperwork on your behalf
  • Organizing and presenting medical records to support your claim
  • Working with expert witnesses like accident reconstruction specialists
  • Communicating with insurance adjusters on your behalf
  • Gathering evidence from the accident scene to support your claim
  • Calculating the actual value of your claim, including potential future losses
  • Protecting you from insurance company tactics to devalue your claim
  • Negotiating aggressively to increase your settlement payout
  • Filing a lawsuit if adjusters won’t agree to a reasonable settlement
  • Representing you in court if your accident case proceeds to trial
  • Coordinating with healthcare providers to defer bills until you settle
  • Educating you on your rights and options throughout the process so that you can make informed decision

If You Have Questions About What to Ask an Adjuster After an Accident, Reach Out to Gallagher & Kennedy Today

The legal team at Gallagher & Kennedy works exclusively with injured accident victims, helping them recover the compensation they deserve after a serious crash or wreck. We deal with insurance adjusters every day, and we know exactly what to ask an adjuster to know how a claim will be processed and what to expect during settlement negotiations. While you focus on your medical and family needs, let us deal with the insurance companies on your behalf.

Call us at (602) 530-8400 to talk to a dedicated personal injury lawyer about your insurance claim, or fill out our online contact form for a free consultation.